Are you a fan of Janeapp? We love it too! At Virtual Heights Accounting, many of our clients in clinical practices use this software and often ask:

What is the difference between a credit report and the credit memo report in Janeapp?

Credit Report: 

  • The credit report, found in the Reports tab, lists all unused credits in patient accounts, including unapplied payments and credit memos.
  • It helps administrators track unused credits, showing what can be applied to future invoices or needs follow-up.

Credit Memo Report: 

  • A credit memo adds a credit to a patient’s profile without recording a payment. It’s used for switching software, trades, or fixing account errors.
  • A credit memo doesn’t involve an actual financial transaction, so it cannot be refunded like a payment. However, it can be used for invoices or deleted if it was made by mistake.

In summary, Janeapp credit memo is a tool to create a credit without payment, while the credit report provides a consolidated view of all outstanding credits, including unapplied payments and credit memos, to aid in financial management.

Be sure to review your credit reports on a monthly basis to ensure proper clearing of both your cash and non-cash transactions.