Are you a fan of Janeapp? We love it too! At Virtual Heights Accounting, many of our clients in clinical practices use this software and often ask:
What is the difference between a credit report and the credit memo report in Janeapp?
Credit Report:
- The credit report, found in the Reports tab, lists all unused credits in patient accounts, including unapplied payments and credit memos.
- It helps administrators track unused credits, showing what can be applied to future invoices or needs follow-up.
Credit Memo Report:
- A credit memo adds a credit to a patient’s profile without recording a payment. Accordingly, it’s used for switching software, trades, or fixing account errors.
- A credit memo doesn’t involve an actual financial transaction, so it cannot be refunded like a payment. However, it can be used for invoices or deleted if it was made by mistake.
In summary, Janeapp credit memo is a tool to create a credit without payment. This could be for a free or discounted advertising offering or could be related to a customer courtesy. The credit report provides a consolidated view of all outstanding credits which includes unapplied payments.
Be sure to set up a process of regular review of your credit reports on a monthly basis to ensure proper clearing of both your cash and non-cash transactions. If you have an administrator (or are the administrator), this should be set up as one of their/your regular process and checks. Learning that review process, will also encourage learning on how to handle problem deposits or credits at the front end where it can be corrected easily rather than trying to correct this months down the road.
